By Clifford H. Clarke
Offers a framework for forthcoming and resolving the crises that come up in jap subsidiaries within the US, which includes a seven-step clash solution version encompassing challenge explanation, cultural and organizational exploration, and organizational integration. The version is utilized in case
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Additional resources for Danger and Opportunity: Resolving Conflict in U.S.-Based Japanese Subsidiaries
For example, after completing these four steps toward harmony, many Americans are relieved to learn about the tendency of Japanese managers to give negative feedback to their subordinates as a strategy for motivation. We have heard the following from countless Americans: The Seven-Step Conflict Resolution Model 37 After I realized why my Japanese manager constantly criticized all of his subordinates, both Japanese and American, I felt greatly relieved. Until then, I was constantly worrying that I had done something wrong.
Part Two Problem Areas 3 Corporate Values Case Study: Work Habits I n considering the merging of two or more national or ethnic cultures in an organization which must work dynamically and smoothly, one of the most fundamental contrasting elements of culture is underlying values. Understanding the values of a culture involves understanding the foundations on which judgments and interpretations of what is good and right are made. The discovery that values about family, workplace, friends, and so on are not shared by both participants in a conflict compels us to work at creating an organizational environment where values are at worst seen as complementary and at best as extensively shared.
By exploring hidden 26 Danger and Opportunity cultural expectations and assumptions and by becoming aware of the major global imperatives and critical local conditions involved (steps 3 and 4), they comprehend better the cultural and organizational framework in which the conflict is taking place. Only when all of these factors are understood and addressed are the parties ready to commit to the harmony needed to solve the problem together. Since harmony in human relationships is the ultimate goal (at least in Japanese culture), until this goal is desired, those in conflict cannot work effectively together to set goals and seek solutions.
Danger and Opportunity: Resolving Conflict in U.S.-Based Japanese Subsidiaries by Clifford H. Clarke