50 Case Studies for Management & Supervisory Training (50 by Alan B. Clardy PDF

By Alan B. Clardy

ISBN-10: 0874259770

ISBN-13: 9780874259773

Managers and supervisors will sharpen their analytical and decision-making talents with this new choice of totally reproducible case reviews. in response to real, real-life events, those workouts arrange supervisors and workforce leaders for the tough difficulties they face in cutting-edge complicated place of work. each one case examine comprises precis of the case dialogue questions which evoke notion and research instructed strategies to the issues offered education ambitions increase participant's listening abilities Empower staff to barter strategies really offer possibilities for members to perform new abilities in a supportive surroundings Illustrate the abilities had to reply productively to advanced matters actions hide functionality appraisal handling successfully Sexual harassment/discrimination dealing with disruptive staff Coaching/counseling staff Hiring the suitable individual

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Extra info for 50 Case Studies for Management & Supervisory Training (50 Activities Series)

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1 What would you see as a major danger for societies inherent in the varying levels of Internet access in different parts of the world? 1 Feedback Evidence is mounting that the world may be dividing along the lines of the ‘information haves’ and the ‘information have-nots’, meaning that people without Internet access become increasingly disadvantaged and disenfranchised. 2 Despite the benefits listed in the chapter, why do you think companies might still be reluctant to make full use of an intranet?

E-Commerce or e-Business? There are many definitions of e-commerce. The narrowest definitions refer to it simply as the buying and selling of goods online, though Zwass defines e-commerce more broadly: the sharing of business information, maintaining business relationships, and conducting business transactions by means of telecommunications networks. (Zwass 1998: 157) Chaffey treats e-commerce as a subset of e-business because the former does not include intra-business functions such as the processing of a purchase order.

From a customer’s perspective, the main worry involves the risk of credit card fraud if their details are stored electronically, although this risk is little different from that associated with other forms of credit card transactions. A number of research projects have found that reassurance over security is the primary factor in turning online browsers into buyers. The attitude of customers towards new technology is critical to the success of e-business operations. 3 Thinking about your own attitudes to technology, which of Rogers’ classifications would you place yourself in—innovator, opinion leader, early majority, late majority or a laggard?

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50 Case Studies for Management & Supervisory Training (50 Activities Series) by Alan B. Clardy


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