360 Degree Feedback : The Powerful New Model for Employee - download pdf or read online

By Mark R. Edwards

ISBN-10: 0585023492

ISBN-13: 9780585023496

ISBN-10: 0814403263

ISBN-13: 9780814403266

This consultant describes the "360 levels Feedback", a multiperspective method of enterprise. The method assesses worker functionality and improvement from a number of issues of view: friends, consumers, supervisors and direct co-workers. it's a delicate procedure that needs to be controlled conscientiously, and this publication indicates easy methods to layout and enforce it step-by-step - in addition to what to not do. it may aid firms in achieving: a robust, confident impression on worker functionality; extra exact and reasonable exams; and higher alignment of person and association ambitions.

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Extra info for 360 Degree Feedback : The Powerful New Model for Employee Assessment & Performance Improvement

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Organizations with unions are also adopting multisource systems but not as quickly as companies without unions. Some union leaders do not support systems whereby members provide evaluations Page 10Figure 1-2. 360° feedback benefits to key stakeholders. , appraisal) An opportunity to see how they are viewed by others An opportunity to influence career development High-quality information for selection decisions More impact on decisions at all levels A change in role from performance judge to coach A voice in leadership quality control Credible information to confront poor performance An opportunity to reward and recognize quality Work group or unit training and development needs Quality assessment of direct reports Teams Organization An opportunity to see how the team serves customers Better human resources decision information High-quality information for selecting team members Enhanced quality control and validity for promotions An opportunity to assess team development needs Increased employee motivation Credible information about team leadership An opportunity to link performance and rewards Credible information about team member contribution An opportunity to align vision, values, and competencies Relevant information on team performance Page 11 of each other, because they worry that such information could be used for performance ratings or discipline.

Among the organizations using 360° feedback systems for this reason are Motorola, Glaxo, General Motors Acceptance Corporation, Allied Signal, Digital, and Kino Hospital. Changes in Organization Culture Revolutionary changes in organization cultures also have made traditional single-source assessments illogical and impractical. Among these changes are increasing participative leadership, empowering employees, improving customer service, integrating quality initiatives into the mainstream of business activities, reengineering, moving to competency- and team-based rewards, and ending entitlements.

Research Most of the published research on multisource systems has been conducted with small groups. While meta-analysis (studies of many studies) has provided compelling support for multisource assessment, very little research exists for issues such as how to implement, how to train for, and how to validate multisource assessment systems. Technology Mainframe computers supported multisource systems in the 1970s and 1980s; they were cumbersome, inflexible, slow, and expensive. Early PC applications were not much better.

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360 Degree Feedback : The Powerful New Model for Employee Assessment & Performance Improvement by Mark R. Edwards


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